Home Care Coordinator

Home Care Coordinator

Home Care Coordinator


Company: Medacs Healthcare Location: Ashby de la Zouch & Coalville,Birstall & Anstey,Blaby & Countesthorpe,Broughton Astley & Burbage,Castle Donington & Whitwick,Glenfield & Braunstone Town,Groby & Market Bosworth,Hinckley & Twycross,Ibstock & Measham,Loughborough East,Loughborough West & Shepshed,Market Harborough,Melton Mowbray,Mountsorrel & Quorn,Narborough & Lutterworth,Oadby,Thurnby & Syston,Wigston & South Wigston Job Type: Full Time Hourly Rate / Salary: £20k start Working Hours: 37.5 hours a week 0930am-1800 Mon-Fri


  • Competitive rates of pay
  • Weekly pay
  • Pension Scheme
  • Sick pay
  • Holiday pay
  • Company Mobile phone
  • Excellent in-house training
  • Free D.B.S
  • All our employers mean a lot to us! We take pride in our carers and the support they deliver.

The Role

  • Responsibility for ensuring all care workers are fully briefed before commencing a care package.
  • Responsibility for Care Worker rotas; creating consistent and stable rotas via zones and mini zones and ensuring rotas are produced and communicated in a timely fashion
  • Responsibility for ensuring accurate availability is assigned to all care workers on the Coldharbour system
  • Responsibility for ensuring all Service Users are kept fully up to date on any Care Worker changes, be it temporary or permanent
  • Manage time-keeping and absences of the care workforce
  • Develop a commercial relationship with service managers, Social Workers and Brokerage
  • Ensure that all complaints and concerns reported through events are recorded on the computer record and that the complaints procedure is followed
  • Ensure that all Service Users/clients and care worker files are up to date and relevant data scanned onto Coldharbour and any relevant information recorded on the appropriate section of Coldharbour
  • Be fully aware of all contractual requirements as detailed in agreements with relevant local authorities/private clients
  • Ensure you are working to and meeting all contract KPIs, identifying any areas for improvement, crating and implementing action plans where necessary
  • Work closely with the Recruitment Team/Registered Manager to review candidate attraction/candidate flow, through workforce planning
  • Maximise sales and gross margin through new and existing contracts/clients, efficient servicing of contracts/private clients, and ensuring all relevant Terms of Business and payment terms are issued
  • Ensure at least 90% of rotas are templated
  • Ensure no unfilled packages are handed over to Out of Hours and appropriate handover occurs with up to date information
    • Ensure payroll/invoice requests/queries are dealt with accurately and in a timely manner
    • Ensure templated hours are matched to the Local Authority/private agreements
    • Complete care calls with the community if required

Contact Details

Natalie Eliseou / natalie.eliseou@medacs.com / 01162643922
Click here to Apply

Connect With Employers Now

* Required Field

Register Your Interest