The Role

• Responsibility for ensuring all care workers are fully briefed before commencing a care package.
• Responsibility for Care Worker rotas; creating consistent and stable rotas via zones and mini zones and ensuring rotas are produced and communicated in a timely fashion
• Responsibility for ensuring accurate availability is assigned to all care workers on the Coldharbour system
• Responsibility for ensuring all Service Users are kept fully up to date on any Care Worker changes, be it temporary or permanent
• Manage time-keeping and absences of the care workforce
• Develop a commercial relationship with service managers, Social Workers and Brokerage
• Ensure that all complaints and concerns reported through events are recorded on the computer record and that the complaints procedure is followed
• Ensure that all Service Users/clients and care worker files are up to date and relevant data scanned onto Coldharbour and any relevant information recorded on the appropriate section of Coldharbour
• Be fully aware of all contractual requirements as detailed in agreements with relevant local authorities/private clients
• Ensure you are working to and meeting all contract KPIs, identifying any areas for improvement, crating and implementing action plans where necessary
• Work closely with the Recruitment Team/Registered Manager to review candidate attraction/candidate flow, through workforce planning
• Maximise sales and gross margin through new and existing contracts/clients, efficient servicing of contracts/private clients, and ensuring all relevant Terms of Business and payment terms are issued
• Ensure at least 90% of rotas are templated
• Ensure no unfilled packages are handed over to Out of Hours and appropriate handover occurs with up to date information
  • Ensure payroll/invoice requests/queries are dealt with accurately and in a timely manner
  • Ensure templated hours are matched to the Local Authority/private agreements
  • Complete care calls with the community if required