Support Worker (mental health)

Support Worker (mental health)


Company: Norton Housing and Support Location: Leicester City Job Type: Part-Time Hourly Rate / Salary: £11.62 Working Hours: 16 or 30 per week


We offer –

  • A rewarding and varied job, where you make a real difference to the lives of adults with a mental health diagnosis, enabling them to live as independently as possible.
  • A full induction and ongoing training to help you develop your skills. Our current training programme includes trauma informed practice, motivational interviewing, and safeguarding.
  • A small, friendly team. In our 2023 survey, 100% of staff agreed Norton was a good place to work. "I enjoy feeling like I make a difference to people's lives, and the flexible hours work with family life and commitments. It's a great feeling knowing you have brightened up a person's day".
  • Regular support from your line manager and colleagues.
  • Generous annual leave allowance of 5 weeks per annum plus bank holidays (pro rata), with additional leave for long service
  • A health plan, allowing you to claim back a wide range of everyday health expenses up to your annual limit, access to a 24-hour counselling service, tax and legal support, and shopping discounts
  • Attractive pension scheme
  • Mileage paid for car usage
  • Sociable working patterns, with no weekend or bank holiday working
  • Hourly rate £11.62

The Role

As a Mental Health Support Worker, you will provide one-to-one support to Service Users in line with individual support plans to promote the development of life skills and overcome social inclusion by:

  • Actively listening to service users, offering emotional support, and fostering a safe and non-judgmental environment.
  • Supporting Service Users to;
    • Plan and prepare meals / shopping.
    • Participate in cleaning, cooking and laundry.
    • Develop financial management skills.
    • Maintain / improve their physical health.
    • Build their confidence and self-esteem.
  • Addressing social exclusion and the development of social skills by encouraging Service Users to develop social links outside their home, signposting and helping them to engage in relevant community-based services and activities.
  • Playing an active role in the development and implementation of activities and opportunities that add value to the lives of NH&S residents.

No personal care is involved.

If you have previous experience of supporting adults with a mental health diagnosis, then this role could be perfect for you! We are looking for committed individuals who are driven by a desire to make real difference to the lives of adults living within our Supported Accommodation settings.

Essential qualities and skills include:

  • Warm, empathic, with a sense of humour
  • Ability to actively listen and apply Unconditional Positive Regard.
  • Organised and self-motivated, with a positive 'can do' attitude
  • Experienced in supporting those with mental health diagnosis, with an asset-based approach to promoting independence
  • A flexible approach to work

As the role involves working in multiple locations within Leicester / Leicestershire, the successful candidate will need a valid driver's licence and access to a vehicle in order to travel between sites.

We aim to develop a workforce that reflects the community we serve. To this end we actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups, including members of our black and minority ethnic communities.

Any offer of employment is subject to proof of right to work in the UK and two satisfactory references (one of whom should be your last or most recent employer, where applicable). Due to the nature of the role, an enhanced DBS (criminal record) check is also required. More information about our approach to DBS checks and employment of ex-offenders can be found on our website.

If you have any queries or wish to discuss the role further, please do not hesitate to contact us on 0116 2538541 or via email.

To apply, please send your CV alongside a covering letter explaining the skills and experience you will bring to the role. Applications without sufficient information within the Covering Letter will not be considered.

Unfortunately, we are unable to acknowledge all applications. Interviews will be offered after 2nd July 2024. Interviews will be conducted in 2 stages.

Norton Housing and Support are an equal opportunities employer, please make us aware should you require any reasonable adjustments during the recruitment process.

Supporting Documents

Contact Details

Vicky Gibbons / / 0116 2538541
Click here to Apply

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