Accessibility

Accessibility statement for Inspired to Care

This website is run by Leicestershire County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some of our pages and online forms are difficult to navigate using just a keyboard
  • none of our videos have captions.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We'll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, email: inspiredtocare@leics.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Leicestershire County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some pages in the members area don't have an iframe title, so people using a screen reader may struggle to access the information. This fails WCAG 2.1 success criterion 4.1.2 (Name, role, value).

We are working with our developer to correct this for all existing and new pages.

When using a keyboard to navigate the website, sometimes the tabbing order isn't correct and repeats the selected content, e.g. the Find a job map and career matching tool, so people using a keyboard may not be able to navigate easily and smoothly. This fails WCAG 2.1 success criterion 2.4.3 (Focus order).

We are working with our developer to correct this for all existing pages and ensure new pages are configured to give the correct tab order.

Our pre-recorded video content doesn't have text descriptions so people with hearing impairments may not be able to interact with the videos. This fails WCAG 2.1 success criterion 1.2.5 (Audio Description (prerecorded).

We will add text descriptions to existing videos.

How we tested this website

This website was last tested on 24 September 2019. We did our own testing using automated and manual testing. We used the Lighthouse accessibility tool to perform an automated report on the website's accessibility.

We tested several pages that included a wide range of functionality including videos, maps, interactive survey and online forms on our main website platform, available at www.inspiredtocare.co.uk.

What we're doing to improve accessibility

We will regularly review the accessibility of this website with automated testing using the Lighthouse and WAVE accessibility tools. We will also conduct manual testing exercises, and review any issues reported by users of the website. We will work with our developer to make improvements.

This statement was prepared on 18 September 2019. It was last updated on 24 September 2019.