Julie's story

Woman sat at her desk typing on a laptop and looking at the camera.

Purpose of the role

Julie is the catering and ancillary services manager for Rushcliffe Care, a residential care service with multiple sites across Leicestershire, as well as other locations.

Julie is responsible for all catering and 'hotel' services provided to 15+ residential sites within the organisation. This involves managing training and recruitment of staff for these services, meeting high delivery standards throughout the services and managing set budgets.

To achieve these duties, Julie works closely with the senior management team, kitchen supervisors, compliance officers, chefs and training centre officers. She communicates directly with catering suppliers to ensure that quality standards are met and to negotiate discounts and contract requirements.

Having worked for the organisation for over 22 years, Julie has been able to shape the services offered and has led on the development of paperwork, policies and procedures relating to catering and ancillary services company wide.

One of my proudest achievements is achieving all 5-star food hygiene ratings across the company, having worked here for over 20 years and shaping the delivery of these services it's something I feel ownership of and I'm so proud we have been able to achieve the highest possible ratings

Julie

Day in the life of a catering and ancillary manager

Although Julie has a main work location, her role is not office based because she is required to work across multiple locations.

Julie manages a large team of staff which is made up of kitchen assistants, domestic assistants and chefs. In total, over 100 members of staff report directly to the catering and ancillary manager. Julie will conduct site visits at least once a month, although for more local services she may be able to do 2 or 3 per day. During site visits, Julie organises staff supervisions, conducts quality audits and observes staff working practices in order to ensure they meet the organisation's high standards.

As well as visits, Julie's week can involve working on short-term projects and ad hoc tasks. For example, Julie is heavily involved in the recruitment and development of staff and has recently contributed to the development of new curriculum for training staff.

The nature of her duties mean that Julie's role is extremely varied and involves a signification amount of travel.

Career timeline

2004- present

Catering and Ancillary Services Manager – Rushcliffe Care

2015

Completed level 3 qualification in managing allergies

2005

Completed qualifications in Quality Assurance and Internal Verification, Health and Safety and Advanced Food Hygiene

2002

Qualified as a first aider

1997-2004

Catering Manager – residential care settings (managing 3 sites)

1996-1997

Kitchen Supervisor - residential care setting

1990-1996

Pub staff role

1987-1990

Cook - residential care setting

1983-1987

Julie took time out of work to look after her children

1983

Graduated from university as a qualified chef

1977-1979

Catering college - graduated with various catering qualifications

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