Julie's story

Woman sat at her desk typing on a laptop and looking at the camera.

Purpose of the role

Julie is the catering and ancillary services manager for Rushcliffe Care, a residential care service with multiple sites across Leicestershire, as well as other locations.

Julie is responsible for all catering and 'hotel' services provided to 15+ residential sites within the organisation. This involves managing training and recruitment of staff for these services, meeting high delivery standards throughout the services and managing set budgets.

To achieve these duties, Julie works closely with the senior management team, kitchen supervisors, compliance officers, chefs and training centre officers. She communicates directly with catering suppliers to ensure that quality standards are met and to negotiate discounts and contract requirements.

Having worked for the organisation for over 22 years, Julie has been able to shape the services offered and has led on the development of paperwork, policies and procedures relating to catering and ancillary services company wide.

One of my proudest achievements is achieving all 5-star food hygiene ratings across the company, having worked here for over 20 years and shaping the delivery of these services it's something I feel ownership of and I'm so proud we have been able to achieve the highest possible ratings


Day in the life of a catering and ancillary manager

Although Julie has a main work location, her role is not office based because she is required to work across multiple locations.

Julie manages a large team of staff which is made up of kitchen assistants, domestic assistants and chefs. In total, over 100 members of staff report directly to the catering and ancillary manager. Julie will conduct site visits at least once a month, although for more local services she may be able to do 2 or 3 per day. During site visits, Julie organises staff supervisions, conducts quality audits and observes staff working practices in order to ensure they meet the organisation's high standards.

As well as visits, Julie's week can involve working on short-term projects and ad hoc tasks. For example, Julie is heavily involved in the recruitment and development of staff and has recently contributed to the development of new curriculum for training staff.

The nature of her duties mean that Julie's role is extremely varied and involves a signification amount of travel.

Career timeline

2004- present

Catering and Ancillary Services Manager – Rushcliffe Care


Completed level 3 qualification in managing allergies


Completed qualifications in Quality Assurance and Internal Verification, Health and Safety and Advanced Food Hygiene


Qualified as a first aider


Catering Manager – residential care settings (managing 3 sites)


Kitchen Supervisor - residential care setting


Pub staff role


Cook - residential care setting


Julie took time out of work to look after her children


Graduated from university as a qualified chef


Catering college - graduated with various catering qualifications

Want to find out about career opportunities in your area?

Explore our vacancy board.

Added 24th June

Support Worker (mental health)

Company: Norton Housing and Support Location: Leicester City
Added 4th June

Personal Assistant/Carer

Company: Direct payment recipient. Ref TS656794 Location: Market Harborough
Added 4th June

Personal Assistant/Carer

Company: Direct payment recipient. Ref TS660981 Location: Blaby & Countesthorpe,Oadby,Wigston & South Wigston

Connect With Employers Now

* Required Field

Register Your Interest