Jamie's story

Man in black suit stood next to company banner.

Trainer role

Jamie is employed by Rushcliffe Care's in-house training organisation, based in Leicestershire. Jamie has ultimate responsibility for the delivery of training to staff across the residential services, the company has over 15 sites in total and supports individuals with a variety of needs from specialist brain injury services through to dementia specialist sites.

Jamie works as part of a team of training officers which delivers a variety of training programmes, including induction training centred on the care certificate, mandatory refresher training and contributes to the development of new training packages which are offered across the company to upskill staff - an example of this is the design of a first aider instructor course.

Jamie's training department also offers the opportunity for external organisations to engage with their training delivery, so a small part of his role is to conduct business development.

The role is incredibly diverse and involves continuous development of existing training sessions, development of new materials, advertisement and marketing of the training department.

Jamie must work closely with the registered managers of each site as well as colleagues across senior management and the training team.

Day in the life of a trainer

Each week in Jamie's role is never the same, Jamie works across a number of sites so may be asked to travel and deliver training activities on site or in head office's training centre.

On weeks where Jamie is facilitating induction training this will take up the entirety of his week in delivery, there is however significant preparation time that goes into facilitating training and a week's induction may also involve up to 10 hours of prep time. Induction programmes can be as large as groups of 35 new starters across the organisation, so this requires excellent organisational skills as well as a level of confidence to teach skills to a large number of people – in different job roles, learning needs, all with different levels of prior knowledge and experience.

Jamie also is involved with the full development cycle of new course materials, from the design of a new curriculum through to promotion and eventually delivery and evaluation of new courses.

Existing training packages requires continuous development and refreshers, in order to keep in line with changes of legislation and best practice. It is a pivotal part of the care organisation to have staff trained to a competent level to ensure the best possible outcomes for residents.

I really enjoy seeing the development of people, being able to contribute to them progressing in their careers.


2014- present

Trainer - Rushcliffe Care


Level 4 Award in the Risk of Aggressive and Challenging Behaviour in the Workplace

2018- 2019

Emergency care qualifications


Level 5 Education and Training qualification


Level 4 Preparing to teach in Lifelong Learning Sector

2007- 2012

Kitchen/ domestic assistant


Activities coordinator - children's residential service

2007- 2010

BA (Hons) Contemporary Military and International history

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