Woman stood in front of a company banner.

Career journey

After returning to work after caring for her children, Hannah started working as a home care professional for Hales Homecare, based in Enderby. One of the reasons that Hannah chose this role was that she was able to fit her working hours around her caring responsibilities.

As her children grew up, Hannah was able to increase her hours and eventually took on a full-time position. Hannah has since progressed from her initial role as a care worker to her current role as a care coordinator.

Day in the life of a care coordinator

Hannah's role as a care coordinator is to organise how people receive the care that they need. This involves allocating care workers to clients, often based on a member of staff's level of experience and specialist skills.

The majority of Hannah's time is spent in the office creating rotas for care staff. This involves making decisions about how to best use care staff's time in order to ensure that staff travel time is kept to a minimum and clients receive continuity in their care.

Hannah also spends time managing service user files, staff files and management of the office. Hannah is responsible for ensuring that all staff have received the training that they need in order to carry out their duties safely. Hannah also works with her colleagues in recruitment to inform them when the service needs to take on new care workers in order to meet the needs of service users.

One of Hannah's duties is to communicate with professionals, such as nurses and occupational therapists, who are also involved in providing care and support services. This team working is essential to ensure that clients receive the support that they need in every aspect of their lives.

Due to the nature of their duties, care coordinators tend to spend most of their working day in office environments. However, many people in this role also deliver direct care. This is something that Hannah loves to have the opportunity to do as she is is passionate about supporting and caring for people.

Each day is different, this a fast paced role and I thrive off how busy the work can be. There is a lot of variety in the role of a coordinator, you have to be incredibly organised.

Hannah
Career timeline

2018- present

Care coordinator - Hales Home Care

2018

Became a qualified trainer to teach care staff how to support service users to move around their homes

2018

Completed Level 3 qualification in Health and Social Care

2016

Qualified as a First Aider

2015- 2016

Care worker - Hales Home Care

2007- 2015

Hannah took time out of work to care for her children

2005- 2007

Customer service assistant - gas company

2000- 2005

Care assistant - residential assistant

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